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Refunds, wrong country, deleted eSIM or missed discount

eSIMCrew handles refunds, plan swaps and replacements.

Written by Duarte Moreira

MarTrust does not sell eSIM plans, so we cannot refund them. eSIMCrew can help:

  • Plan not used: eSIMCrew can refund it. Refunds are made straight away, but can take 3–4 days to reach your bank account.

  • Bought for the wrong country: eSIMCrew can swap it.

  • Plan partly used: eSIMCrew will review your request.

  • eSIM deleted by mistake: eSIMCrew can replace it.

  • Forgot the discount code: tell eSIMCrew you are a MarTrust customer. If you ask, they can give you a partial refund.

Please keep your order confirmation and contact eSIMCrew:

  • WhatsApp: tap the green WhatsApp button on the eSIMCrew Store page

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