Your eSIM is provided by eSIMCrew. Their team can help you with setup, activation and coverage.
Before you contact eSIMCrew, please check
Install first: install your eSIM while you have Wi-Fi, before you reach port.
Data roaming: turn on data roaming for your eSIM in your phone settings.
iPhone with more than one eSIM: make sure the eSIMCrew line is selected for mobile data. Each eSIM can have a different name in your settings.
Android: some phones need APN settings added by hand. eSIMCrew can send you the correct settings.
Still not working?
Contact eSIMCrew support, 24 hours a day, 7 days a week:
WhatsApp: tap the green WhatsApp button on the eSIMCrew Store page
Email: [email protected]
If you have questions about your MarTrust account or card, we are here to help.