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What is "Confirm Your Details"

Why am I being asked to confirm my details?

Written by Duarte Moreira

"Confirm Your Details" is a quick verification step that MarTrust asks crew members to complete from time to time.

You may be asked to provide or update your:

  • Home address

  • Tax residency — the country (or countries) where you're considered tax resident

  • Proof of address (POA) — a document that shows your address is correct

  • Tax Identification Number (TIN)

We ask for this information because, as explained above, tax rules called the Common Reporting Standard (CRS) require us to report your tax residency to HMRC, and we also need to keep our records up to date. Confirming your details helps us:

  • Keep your account and money secure

  • Meet our legal and regulatory obligations

  • Prevent fraud, money laundering, and other financial crime

You'll usually be notified by both email and a banner inside the MarTrust app when we need you to confirm your details. This is a normal part of holding a MarTrust account, and most crew members can complete it in just a few minutes.

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